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FAQs: Online Bill Pay

Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final payment of a recurring payment scheme is designated by a 'Final Payment Date.'

Q: How do I register for electronic bill payment?
A: Bill Payment registration is easy!

When you register for Online Banking you can also enroll for Online Bill Pay immediately. If you are an existing Online Banking user, click on the "Bill Payment" tab to access the bill payment section of Internet Banking. You will be prompted to begin online registration. You are first requested to read and accept the authorization disclosure. If you don't accept the disclosure terms, you will not be able to use Bill Payment.

Once the disclosure is agreed to, you complete the online registration form. You will be able to begin using Online Bill Pay once the application is approved. Access to bill payment does not require a separate logon. Simply log into your online account and click on the "Bill Payment" button to add payees and schedule payments.

Q: Are there any requirements to keep my Online Bill Pay account?
A: Since the bill pay is accessed through the online banking, online banking access is required. Other than that, we only require that you use your bill pay and presentment at least once every three (12) months. Additionally, we reserve the right to cancel your bill pay account access if we suspect your account has been compromised or misused. If you want to cancel the service at any time, please contact us.

Q: When I add a new payee to my bill payment account, or change my account number, how quickly will the change take place?
A: When you update the information for the bill payment account, the changes are implemented virtually instantaneously.

Q: Can I use electronic bill payment with all my accounts?
A: No, only checking accounts can be used for bill payment purposes.

Q: When can I start using electronic bill payment?
A: You can begin bill payment once you have received both your Account ID and your Personal Security Code. These items are required for the initial bill payment logon screen.

Q: When is bill payment available?
A: You can schedule payments 24 hours a day, seven days a week.

Q: How does a payee get paid through bill pay?
A: Payees are paid one of two ways: by check or an electronic credit.

Q: How can I tell if a payee will be paid with a check or electronically?
A: All items will be paid through electronic means if it's possible, otherwise it will be paid with a check. For both electronic and check payments, the amount will be debited from your account 1 to 2 business days after the "send on" date. If a payment is paid by check, the payment is guaranteed to reach the payee in 5 business days; however, if it's paid electronically, the payment will take no more than 3 business days.

Q: How long does it take for my bill to be paid?
A: When you enter a payment, the process starts on the "send date" that you enter on the payments screen. One to two business days after the "send on" date, the payment is withdrawn from your account and sent to the payee. Depending on the method the payment is sent, it will take a few days to reach the payee. If the payment is scheduled to be paid by a check, allow 5 business days. Or if it is by an electronic debit, allow 3 business days. See the diagram below for the bill payment timeline.

Payment time table

When setting up a payment, you may click on the calendar icon to the right of the "send on" date field to see when your payment is guaranteed to be received by the payee. The payment may be received sooner than the recommended time, however, you will be responsible for any late charges you may incur if you don't allow the recommended time period.

Q: Are my bill payment transactions reflected as Internet Banking transactions?
A: All bill payment transactions become part of the Internet Banking transaction history and show up in personal financial management applications when the transaction history is downloaded.

Q: What do Online Bill Pay transactions look like on my statement?
A: Here is an example of what each bill pay transaction will look like on your statement:

01-02 150.00 DISCOVER CARD SE
up arrow
Date Cleared
up arrow two
PC 123456789
  payment account number arrow

Q: How do I add new payees?
A: You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.

Q: Can bill payment be used when I am out of the country?
A: Bill payment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while out of the country. Payees must be located within the 50 United States and Territories.

Q: Is there a limit to the number of bill payment accounts I can set-up?
A: No, you can set up multiple pay-from accounts.

Q: Who can be paid using the bill payment system?
A: Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.

Q: Can I pay my bills on the weekend?
A: You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend.

Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.

Q: If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?
A: Each bill payment is debited separately.

Q: What if I do not have sufficient funds on the day M&I Data Services, our bill payment providers, debits my account?
A: Following is a summary of M&I Data Service's Insufficient Funds procedure:

  • A block will automatically be placed on all accounts that have an ACH debit returned to bill payment services. No additional bill payments will be processed until the account is properly funded and the return(s) cleared. If a payment request is received while the account is blocked, a letter will be sent notifying you that the payment(s) will not be processed. A copy will also be sent to the Financial Institution.
  • Upon the first return, M&I Data Services will automatically re-send all ACH returns under $100.00. Exception: debits for payments in which the credit portion was sent electronically will be resent regardless of the dollar amount without financial institution verification.
  • M&I Data Services will contact the financial institution to verify all returns exceeding $100.00. If funds are available, they will re-send the return(s). If funds are unavailable and if the payment was made by check, a stop payment will be placed.

Q: Are all debits and credits sent out at the same time?
A: Yes, they are all sent out at the same time.

Q: How is my account debited?
A: Your account is debited via ACH.

Q: What is ACH?
A: Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.

Q: If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges?
A: If you select an electronic payee with an address that is different from that indicated on the payment coupon, then you are responsible for the late fee. You always have the option to manually enter a different address for a payee.

If you select an electronic payee with the address that matches that indicated on the payment coupon, and M&I routes the payment incorrectly, then M&I data services will take responsibility for the late fee.

Q: How do I place a 'stop payment' on a bill payment?
A: A payment may be edited or deleted anytime before the "process date." Payments that have already been processed are subject to a $20 stop payment fee.

Q: Is there an Online Return Item fee?
A: Yes, there is an Online Return Item fee of $30.

*We may periodically perform system maintenance and upgrades which may make the Online Banking and Bill Payment feature unavailable for periods of time.